Attaining Inclusive Design With Empathy­

I spent an hour with Christina Mallon-Michalove in the fall of 2018, to record her video interview for National Disability Awareness Month. At the time, I didn’t know that the hour would change my life.

In her early 20s, Christina developed a motor neuron disease resulting from a car accident, which left both of her arms paralyzed. Despite this, I noticed she had walked into the room on the…